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Southern Arizona VA Health Care System

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Patient Aligned Care Teams (PACT)

PACT LogoPACT - Along with VA, the Southern Arizona VA Health Care System is currently undertaking one of the biggest cultural change efforts in recent history. Patient Aligned Care Teams (PACTs) are being implemented at all VA Primary Care Sites, including our Community Based Outpatient Clinics. The goal of PACT is to improve Primary Care delivery by increasing access, coordination of care, continuity of care and improving communication.

What is a PACT?
PACT is a patient-driven, team-based approach to providing total health care. PACT delivers efficient, comprehensive and continuous care through active communication and coordination of resources. It puts the relationship with the provider and the team at the center of the patient's care. The principles of PACT include having an ongoing relationship with a Primary Care Provider, whole person orientation of care, enhanced access to care and coordination of care across the entire health care system. Each patient will be at the center of a teamlet, which will include a Primary Care Provider (a physician, nurse practitioner, or physician assistant), RN Care Manager, LPN/Health-tech and a Medical Support Assistant (MSA). This teamlet is supported by a broader "team" which includes social workers, dietitians, pharmacists, mental health providers and case managers. PACT will improve coordination of inpatient to outpatient care, primary care to specialty care and VA and non-VA co-managed care. The RN Care Manager and teamlet will assist the patient across all spectrums of care.

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