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Southern Arizona VA Health Care System

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VA nurse advice call center expands services to the Tucson VA

September 11, 2017

TUCSON, AZ – The Southern Arizona VA Health Care System (SAVAHCS) recently adopted the VA Desert Pacific Healthcare Network (VISN 22) Nurse Advice Line as the 24/7 call center for Veterans in Southern Arizona.

Veterans can call toll free 1 (877) 252-4866 to connect with a registered nurse 24 hours a day, 7 days a week to have all their routine health care questions and concerns answered over the phone. 

Veterans with a medical emergency or life threating condition should immediately call 911.

When a Veteran dials the VA’s Nurse Advice Call Center, they will be greeted with a pre-recorded message, and a call center staff will answer the call. The call center staff will inquire on the nature of the call in order to best connect a Veteran with the individual that can meet their health care needs or answer their questions. Veterans with immediate health concerns will be directly connected to a nurse for a quick assessment to expedite care.

The Veteran will provide basic information such as name, last four of social security numbers, and a good telephone number for a return phone call. Depending on the situation, in less than 2 hours, the Veteran will receive a call from the call center to discuss their health care need, answer a question, or provide guidance.

The call center nurse will ensure the Veteran’s Primary Care Patient Aligned Care Team (PACT) team is informed of the patient’s call, symptoms, and care decisions.

For media inquiries, please contact the SAVAHCS Public Affairs office at (520) 629-1819.